Best Buy Customer Support Removed A 32GB DDR5 RAM Stick From Gaming Laptop After Charging Full Amount For The 64GB Configuration; Says Upgraded RAM Incompatible
Steady2 outlets reported this in 2 reports over 2 days
After publishing: 1 headline quietly rewritten1 change
- tomshardware.comseen 20 Aug, 11:34headline rewritten
Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32GB RAM of RAM despite selling it as a 64GB configurationBest Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration
Mon, 17 August 2026Tue, 18 August 2026
What it is about
Who published it, and when
original reportedited after publishingfirst to report
wccftech.com
tomshardware.com
17 Aug, 09:11over 24 hours18 Aug, 09:00
How it spread - 2 original reports
Mon, 17 August 2026
1 report- wccftech.com09:11first to report
Best Buy customer support reportedly removed a 32GB DDR5 RAM stick from a customer's gaming laptop after charging for a full 64GB setup, claiming incompatibility
Tue, 18 August 2026
1 report- tomshardware.com09:00edited after publishing
previously
Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32GB RAM of RAM despite selling it as a 64GB configurationA third-party seller may be to blame